Placing Your Order
We have recently made changes to our site to ensure you have the best shopping experience possible! With these changes, you will not be able to access any account or order information for orders placed prior to 2020-05-14.
We apologize for any inconvenience this may cause. If you have questions regarding an order placed prior to this date, please reach out to our Customer Service Team and they will be able to assist you.
We only display items that are in stock and available to be shipped (except when shipped from the manufacturer). If it's not on the site, it's not currently in stock. We can't accept orders for items that are out of stock.
All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size will be grayed out. We are constantly adding new products daily and work hard to ensure our website has the most updated inventory. Please continue to review our online catalog for any updates.
We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:
3. American Express
We now offer Klarna to customers in the following countries: UK, Germany, Sweden, Finland, Austria, Netherlands, Denmark, Norway. For more information, click here to see Klarna FAQ's.
Kitbag Online Store at www3.kitbag.com reserves the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours. If your offer to purchase goods is refused, any money paid by you will be refunded.
How do I change the currency on the site?
Click the appropriate currency symbol at the top right of the page. When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.
Can I change my order?
If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.
Do I have any Legal Protection?
You are protected by the normal laws of England and Wales, in particular by The Sale and Supply of Goods Act 1994 (c. 35), and the Consumer Protection Act 1987 (c.43) Consumer Rights Regulations 2013. Full details of your legal rights are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
For any customer purchasing adult clothing and souvenirs inside the UK, European Union, Australia, Norway, and New Zealand VAT/GST is included at the applicable rate for that country. Children's clothing is exempt from VAT in the UK and is therefore charged at 0% thus no tax is added in the price quoted on our website. For any customers purchasing outside the above countries all prices exclude any applicable sales tax.
Customs & Duty:
For orders shipping to the EU, any relevant duties & taxes will be displayed and charged at the checkout. For orders shipping to other countries, any import duties, or similar charges due on your order will be levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.
Please note that the order process of the Kitbag Online Store at www3.kitbag.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.
By proceeding through the checkout process you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of despatch of goods.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of your right to cancel.